Deliver 5-star CX
for public service
FedRAMP-authorized contact centers
for federal, state, and local governments
Reimagine your CX
When public emergencies or disasters strike, or citizens are searching for information they need, there's no time to waste when it comes to delivering empathetic, frictionless support. Reimagine your CX with our rapid associate deployment and upgraded digital channels.
As citizen expectations grow, it's more important than ever to provide an effortless experience. Our authorized contact center solutions, including transportation, tolling, and FedRAMP-authorized services help federal, state, and local agencies design and deliver digital-first experiences and build public trust. With numerous government certifications and awards under our belt, let TTEC Public Sector be your trusted agency partner.
We help governments and the public sector stay ahead.
- Federal government
- State and local government
- Public health
- Transportation and tolling
CX solutions
built for governments and the public sector
Health benefits exchange hits staffing sweet spot
Partnership with TTEC ensures ideal staffing and service levels for customers in their preferred languages.
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State eases overwhelmed call centers with messaging
Nearly 4x as many contacts answered in fewer than 2 weeks.
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4 real-world AI applications for transportation
For leaders in the transportation and tolling sector, the array of AI-powered solutions on the market can be mind-boggling. However, there are specific AI deployments that make sense today because they’ve proven to drive results. In this strategy guide, discover how AI-powered training lifts CSAT, intelligent routing cuts costs, enhanced CX cements trust, and cloud future-proofs your business
Get the guideLatest Government and Public Sector Resources
